Contact Us

Effective debtor monitoring helps you to improve decision-making and risk management

Being able to identity and monitor changes to your debtors’ financial behaviour can help you take the right action, at the right time, to retain and grow your existing customer base.

TransUnion’s Monitoring solutions give you insights that help you make business-critical decisions and take appropriate action with confidence. They help you stay up-to-date with constant changes in your customers’ environment so you don’t miss any opportunities and can quickly respond to perceived threats.

The ongoing monitoring and updating of your database gives you the intelligence you need to improve debtor management processes, which contributes to business success.

Monitoring Solutions are available in Botswana, Kenya, Malawi, Namibia, Rwanda, Swaziland and Zambia.

The range of solutions in our monitoring suite:


A trigger is a notification you receive that helps you optimise your acquisition, account management and collections processes. These notifications are delivered as alerts, which are customized for your business needs.

Trace Alerts

Trace Alerts are notifications on changes to consumer data that affect your business. They’re delivered instantly, so you can take immediate action.

Business Monitoring Services

Keeps you aware of changes within your customer’s environment by tracking, updating and alerting you to important shifts in their profiles. This gives you the power to instantly react to potential opportunities or risks.

Debtor Ranking Model

This model helps to improve debtor management by identifying the high-, medium- and low-risk customers. This allows your business to proactively identify and act on risk.

Contact us

* Required field

We need your consent.

Under South Africa’s Protection of Personal Information Act (PoPIA), TransUnion and its entities referred to in our Privacy Centre is seeking your consent to receive information about TransUnion by electronic means, such as email communications. Information may include insights, product information, events, webinars and more. If you wish to withdraw your consent, you may do so at any time by using the unsubscribe link at the bottom of any marketing communications.