Caution: Fraudsters Offering Dispute Resolution Services

Please be aware of organisations or individuals using the TransUnion Africa web address to advertise services for clearing credit disputes. This is a scam. TransUnion does not handle disputes over social platforms or online classifieds, nor do we charge a fee for investigating disputes.
The only way to dispute information on your TransUnion credit report is by emailing Kensupport@transunion.com or contacting Tel: +254 768262495, +254 768617074, +254 768253748, +254 706565285

Text your name to 21272 to check your credit status. Text your name to 21272 to check your credit status.

Be Credit Confident — Watch These Short Videos

When you apply for credit, lenders check your credit report and credit score before approving a loan. The better you understand what these are and how they work, the better you can manage your finances and transact with confidence.

What is a credit report?

Find out where the information comes from, how it’s used and how to access your credit status.

Watch now

What is a credit history?

Learn the difference between a good and bad credit history — and how to improve yours.

Watch now

How can I get my credit status?

Use your mobile to access your credit status or request a clearance certificate.

Watch now

Myth or fact?

Can you fix a bad credit score? Is a credit report expensive? We get straight to the facts.

Watch now

For more information download our frequently asked questions Download FAQs

Why do I need to check my credit status?
In order to increase the chances of being approved for a loan it is recommended that you check your credit status before applying and get your financial affairs in order.
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How does credit work?

Every time you apply for a loan, lenders check your credit profile
to see if you have a good credit history.

How does credit work

If you pay your loans back on time it affects your credit profile positively.

late or miss payment

If you pay late or miss payments it affects your credit profile negatively.

How can TransUnion Nipashe help you?

TransUnion Nipashe also offers the following to help you get your finances in order:

Credit Report

A credit report will tell you why your credit status is in default or good standing.

Clearance Certificate

Once you've settled your debts, the clearance certificate proves that your credit status is good and that all your debts have in fact been settled.

SMS Alerts

TransUnion Nipashe will send you an instant SMS alert when there is activity on your credit profile.

Contact us

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