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Improve your ability to successfully contact customers the first time around

With access to the most recent information on your customers, TransUnion’s Consumer Contact Information empowers your business to make contact with the right people, quickly and effectively.The solution provides personal information such as marital status, AKA names and number of dependants. Other useful details include current and previous addresses, telephone numbers and employment information.

Consumer Contact for Acquisition

Enable more accurate data capturing on acquisition: we can help you clean up and refresh contact data for newly acquired customers, and load this data back onto your systems in batch.

Consumer Contact for Account Management

Ensure that the data you have on your customer base is accurate so you’re better able to contact your customers, update their information, and present upsell and cross-sell opportunities.

Consumer Contact for Recovery

It’s vital to have the correct contact information when contacting a customer to follow up on a late payment or a payment that has the potential to be late. Increase your hit rates and collect more efficiently and effectively using relevant, up-to-date information.

Product Highlights
  • Verify and validate consumer information

  • Update customer contact information

  • Choose from one of three options: full contact, address only, telephone only

  • Process large volumes of enquiries

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Under South Africa’s Protection of Personal Information Act (PoPIA), TransUnion and its entities referred to in our Privacy Centre is seeking your consent to receive information about TransUnion by electronic means, such as email communications. Information may include insights, product information, events, webinars and more. If you wish to withdraw your consent, you may do so at any time by using the unsubscribe link at the bottom of any marketing communications.