Identify changes in customer behaviour across the credit lifecycle, and make insight-driven decisions on the spot

Know as soon as a customer’s behaviour changes and make key decisions fast

Use the TransUnion Triggers solution to improve your customer management processes, and grow your customer base as well as your revenue.

A Trigger is an event that activates an alert when something changes in your customer base. Customised for your requirements, Triggers can empower your business to make the right decisions and take swift action to optimise your acquisition, account management and collections activity.

Triggers are available in Botswana, Kenya, Malawi, Namibia, Rwanda, Swaziland and Zambia.


Know about important changes in your existing customer base immediately

Triggers increase retention

Cross-sell or restructure debt for existing customers when their risk profiles show affordability has shifted.

Triggers provide an early warning

Be alerted to potential negative account performance so you can manage risks accordingly.

Triggers for collections

Identify customers who can be contacted, and are more likely to afford repayments.


Monitor changes in the credit behaviour and credit profiles of new and existing customers

Receive alerts instantly, as changes happen

Capitalise on opportunities or respond to threats quickly

Take action before your competitors do

Contact Us

Requesting for information

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events, webinars and information about our products and services. If you would like to receive that information, please let us know using the following options:

If you wish to unsubscribe from our communication you may use the unsubscribe link at the bottom of any marketing communications shared with you.

Please read our Privacy Policy hosted in our Privacy Centre, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.