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2022 TransUnion Kenya Summit

Consumer Empowerment: A Win-Win for People and Commerce

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About the Summit

Kenya 2022 Summit
Venue: Villa Rosa Kempinski
Address: Chiromo Rd, Nairobi, Kenya
Date: Tuesday, 18 October
Time: 9 a.m.–3 p.m.

Today’s credit consumers are redefining the next normal. They have new digital demands, heightened experiential expectations, and evolving purchasing and repayment behaviours. Forward-focused lenders must respond in new and creative ways to stay up to date and pull ahead of their competitors.

The Summit will offer a forum for sharing the information, insights, inspiration and actionable strategies required for productive and profitable planning and decisioning for the remainder of the year and into 2023.

Key topics covered will include:

  • Changes we’ve seen in financial services and how they impact the sector
  • Who future credit customers are and how they behave
  • How lenders can manage portfolios effectively to achieve profitable growth
  • Trends you can leverage when developing future business strategies

Keep reading for more details on who and what to expect at this year’s Summit.

Hear From a Stimulating Mix of Speakers

Morris Maina
Chief Executive Officer
TransUnion Kenya
Morris Maina Chief Executive Officer TransUnion Kenya

Morris Maina brings over 20 years of leadership experience across sectors, including FMCG, telco, IT and ecommerce. Just prior to TransUnion, he was Vice President of Sales and Customer Service at Copia, Kenya where he was instrumental in accelerating rural and urban consumers’ adoption of mobile and ecommerce services while building strategic business partnerships.

Previously, Maina held leadership roles with Microsoft, serving as Business Lead for Consumer and Device Services across the Anglo–Africa region; and Safaricom Ltd as Head of Retail, Internet and Content, charged with overseeing its data democratisation strategy and content partnership developments. Maina’s passion for helping people achieve great things in a world driven by rapid digital transformation is reflected in his having directed numerous technology-based initiatives to transform consumers’ lives and enhance business growth. He holds a bachelor’s degree from the University of Nairobi and has completed various leadership programmes, including the Advanced Management Program at Strathmore University.

He holds a bachelor’s degree and Masters of Business Administration (MBA)- Strategic Management from the University of Nairobi and has completed various leadership programmes, including the Advanced Management Program at Strathmore University.

Lee Naik
Regional President
TransUnion Africa
Lee Naik Regional President TransUnion Africa

As one of South Africa's leading digital and technology transformation experts, Lee Naik runs a portfolio of TransUnion businesses — using big data and information services to help consumers and organisations make better-informed decisions.

Previously, during his nearly 19 years at Accenture, Naik served as Managing Director of Accenture Digital — helping organisations transform to remain competitive in an increasingly digital world, and Managing Director of Accenture’s technology strategy business. As a frequent and accomplished speaker, Naik was recognised as a global, top 10 technology commentator at the 2015 LinkedIn Top Voices awards, and was also a recipient of the 2015 Standard Bank Rising Stars award.

Dr. Rose Ngugi
Executive Director
Kenya Institute for Public Policy Research and Analysis (KIPPRA)
Dr. Rose Ngugi Executive Director Kenya Institute for Public Policy Research and Analysis (KIPPRA)

Dr. Rose Ngugi provides technical guidance and analyses to support evidence-based policymaking aimed at achieving national development goals.

Prior to her current position, Dr. Ngugi was a Senior Advisor in the Office of Executive Director, Africa Group 1 at the International Monetary Fund in Washington DC. She also served as a member of the Central Bank of Kenya Monetary Policy Committee. As well as teaching at the University Of Nairobi School Of Economics, Dr. Ngugi has published widely on public policy, financial sector, investments, public sector reform agenda and institutional issues.

Dr. Ngugi holds a PhD from Business School Birmingham University in England, and a master's and bachelor's degree in economics from the University Of Nairobi, Kenya.

Weihan Sun
Principal of Research and Consulting
Asia Pacific, TransUnion
Weihan Sun Principal of Research and Consulting Asia Pacific, TransUnion

Weihan Sun currently serves as the Principal of Research and Consulting at TransUnion APAC and was formerly the Director of Research and Consulting at TransUnion Africa. In this role he is responsible for analysing and developing consumer lending insights, conducting research studies and delivering thought leadership across the APAC Region. He is highly skilled in storytelling, making the data come to life in a way that truly allows the business decision maker and the consumer to understand the value in the data.

He is well known within the industry as a commentator on market related credit and financial inclusion trends. Weihan joined TransUnion Africa in 2021 from Absa Insurance Company where he was Head of Strategy and Innovation. He has extensive experience in strategic planning, market intelligence, customer analytics, along with a deep understanding of the South African insurance landscape. He holds a master’s degree in financial management sciences from the University of Pretoria.

Hans Zachar
Vice President and Head of Solutions
TransUnion Africa
hans zachar
Hans Zachar Vice President and Head of Solutions TransUnion Africa

Hans serves as the Vice President for Solutions across Africa, focused on developing innovative, data based products and services across the continent. Previously, Hans led the Diversified Markets vertical where his efforts significantly increased TransUnion’s commercial offerings and brought innovative ways of delivering through partnerships. He is a passionate business entrepreneur and product leader with a unique ability to convert growth strategies into progressive, organizational results. With more than 15 years of technology and data experience spanning all major industries, Zachar’s career has focused on developing technology-based solutions that address a wide range of business issues and achieve key outcomes.

Thabo Molefe
General Manager, Africa Regions
TransUnion Africa
Thabo Molefe General Manager, Africa Regions TransUnion Africa

Thabo Molefe serves as Head of Africa Regions at TransUnion where he oversees business development, and stakeholder and regulatory engagement, as well as full-scope operations across seven countries in East and Southern Africa.

Agenda

9:00 - 9:15
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Introduction to the 2022 TransUnion Kenya Summit

Morris Maina — Chief Executive Officer, TransUnion Kenya

9:15 - 9:30

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CEO’s Opening Address

Lee Naik — Regional President, TransUnion Africa

9:30 - 10:15

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State of the Economy

Dr. Rose Ngugi — Executive Director of the Kenya Institute for Public Policy Research and Analysis (KIPPRA)

The Kenyan economy continues to experience mixed recovery and performance as it adapts to the "new normal." Contributing headwinds include the August 2022 general elections, and rolling impacts of the global cost of living crisis, ongoing supply chain issues and conflicts abroad.

In her session, Ngugi unpacks her perspective on the state of the nation and Kenya’s economic recovery. She shares what to look for after the general elections, and explains how the private sector can help accelerate the pace of recovery while leveraging the prevailing macroeconomic environment to achieve business growth objectives.

10:15 - 11:00

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Leveraging Sentiment to Determine Consumer Needs

Weihan Sun — Director, Research and Consulting, TransUnion Africa

Right now, local, regional and global inflation figure very prominently, as do continuing environmental impacts of the climate crisis, conflicts abroad and rise in geopolitical tensions. As such, consumers find themselves facing heightened uncertainty around job security and increased strain on disposable income.

In this session, we reveal ways in which consumers are responding — some predictable and others less so. We unpack how behavioural changes reflect a new set of priorities across the lending landscape. We also examine how lenders are responding to the shift toward short-term, revolving and small- amount loans to address immediate cost of living expenses.

11:00 - 11:15

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Break

11:15 - 12:00

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Demystifying the Credit Underserved: Enabling Access to Expand Financial Inclusion

Hans Zachar — Vice President and Head of Solutions, TransUnion Africa

For the purpose of economic growth, it is critical for lenders to focus on credit disadvantaged consumers. By accessing credit products and services, consumers can better manage their daily and unforeseen financial needs. Credit inclusion allows economic advancement and upward mobility opportunities for consumers looking to buy their first vehicle or first home or to fund higher education and so on. Credit awareness, education and better access allows consumers to build and improve their credit profiles and remain actively engaged in the credit system. Lenders striving for high growth targets to cope with the negative pandemic impact can focus on these niche target segments, especially by identifying and serving an existing portfolio of underserved consumers. The rising inflationary pressures present an opportunity for lenders to provide more liquidity for risk-eligible credit underserved consumers. However, concerns around credit performance for consumers with no or little credit activity can inhibit lenders from actively pursuing this segment of consumers. To enable credit inclusion for consumers across developed and developing markets, TransUnion conducted a study to better understand the sizing, distinguished behaviours and specific needs of credit underserved consumers, both before and during the pandemic. In this session, we will reveal those insights.

12:00 - 12:45

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Panel Discussion:

Digitisation’s Double-Edged Sword: Enabling Inclusion Whilst Fighting Fraud

Thabo Molefe — General Manager, Africa Regions, TransUnion Africa

The digitisation of businesses went from being a back-shelf strategic objective to a top-of-mind, mission-critical priority in the post-pandemic economy. However, not all companies have progressed at the same rate.

In this session, TransUnion hosts a panel discussion on the pace and velocity of digitisation of African businesses across the value chain. The discussion will delve into the features and benefits of digital engagement, servicing for customer acquisition, proactive management and engagement, importance of digital identity, and threats emerging from digital fraud.

12:45 - 13:00

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Event-Wrap Up

Morris Maina — Chief Executive Officer, TransUnion Kenya

13:00 - 15:00

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Lunch/Networking

2022 TransUnion Kenya Summit Registration

This event is by invitation-only and non-transferable.