Eswatini Privacy Centre

Introduction

This privacy notice provides information about how we use and share the personal information we obtain during the job application process.

This notice covers the following topics:

1. Who we are and how to contact us
2. How we use personal data
3. The kinds of personal data we use and where we get personal data
4. How long we keep personal data
5. Our legal basis for handling personal data
6. Who we share personal data with
7. Where we store and send personal data
8. Your rights concerning your personal data
9. Where to lodge a complaint

1.  Who we are and how to contact us

Information for Good^®

We are in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal information that fuels this platform economic boom poses threats to individuals and endangers corporate security.

Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.

As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer, so they are safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.

We have our registered offices at TransUnion, Kiosk no 4,Plot 339,Ground Floor,Swazi Post, Eswatini. Although we are part of a larger group, this notice covers only the activities of TransUnion companies within the Kingdom of Eswatini.

Contact details

Contact us about personal information issues, including the contents of this notice via:

• Post: PO Box 2642, Manzini, Eswatini, M200
• Telephone:   +268 2505 7844
• Email: DPOEswatini@transunion.com

2.  How we use personal information

Managing end-to-end recruitment

TransUnion personnel involved in the recruitment process and relevant third parties may communicate with you on a strict need-to-know basis. We do this to show how we conducted the application and recruitment process and arrived at our decision.

Screening checks

TransUnion holds highly confidential data that is subject to stringent legal and regulatory responsibilities. Therefore, we undertake identity verification checks and employment screening to protect the interests of TransUnion, its parent company, clients, partners, and other stakeholders, including consumers and third parties.

Additional information

These checks are mandatory for your application and need to be complete before employment begins. To complete these checks, you may need to present specific documentation, provide additional details, and sign authorisations or acknowledgements. (Further details will be provided with any offer of employment).

We are mindful of your privacy and will only perform these checks at the appropriate application stage.

3.  The kinds of personal information we use and where we get personal information

We obtain and use information from various sources summarised in the following table:

4.  How long we keep personal information

We will keep your personal information for as long as we handle your application and for an additional period after completion. That period depends on the following purposes:

• Showing we have processes to deal with enquiries, requests and complaints fairly and under our regulatory requirements
• Responding to you or a regulator about how we dealt with your request and to show we dealt with it appropriately
• Defending any potential legal claims or regulatory action that might arise because of the request

5.  Our legal basis for handling personal information

Legitimate interests

The Data Protection Act 2022 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the following legitimate interests:

• Administering and managing the recruitment process
• Assessing and confirming an applicant’s suitability for employment
• Deciding whom to offer a job
• Keeping records of this process to explain or justify our decision

Consent

We sometimes rely on consent to process personal information, but this is relatively rare.

6.  Who we share personal information with

Service providers

We may provide information to third parties who help us use it for purposes described above.

We may host our information database with third parties and use a third-party broadcasting service to send you emails or SMS messages.

These service providers may not use your information for their purposes or on behalf of other organisations unless you agree.

7.  Where we store and send personal information

We sometimes make use of Service Providers that are situated outside of Eswatini, e.g., South Africa, India, UK and US. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act 2022 in Eswatini.

8.  Your rights concerning personal information

We outline your rights regarding the personal information we hold about you below.

Access: You can access all information that we hold about you by contacting us through DPOEswatini@transunion.com

Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.

Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.

Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.

9.  Where to lodge a complaint

We strive to deliver the highest levels of customer service. However, if you are ever unhappy with us, please contact us so we can investigate.

• Location: Plot 281 Counter/Kiosk No. 4, Ground Floor SwaziPost Building, Nkoseluhlaza Street, Manzini, Eswatini
• Postal Address: PO Box 2642, Manzini, Eswatini, M200
• Telephone: +268 2505 7844
• Email: DPOEswatini@transunion.com

You may complain to the Eswatini Data Protection Authority:

• Physical Address: Sibekelo Building Fourth Floor North Wing Mbabane Eswatini
• Phone: +268 2406 7000
• Email: dataprotection@esccom.org.sz
• Site: https://edpa.org.sz/about.html