Eswatini Privacy Centre
Job Candidate Privacy Notice
Introduction
This privacy notice provides information about how we use and share the personal information we obtain during the job application process.
This notice covers the following topics:
- Who we are and how to contact us
- How we use personal information
- The kinds of personal information we use and where we get personal information
- How long we keep personal information
- Our legal basis for handling personal information
- Who we share personal information with
- How we protect personal information
- Where we store and send personal information
- Your rights concerning your personal information
- Where to lodge a complaint
- Changes to this privacy notice
1. Who we are and how to contact us
Information for Good®
We are in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal information that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer, so they are safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We have our registered offices at TransUnion, Kiosk no 4,Plot 339,Ground Floor,Swazi Post, Eswatini. Although we are part of a larger group, this notice covers only the activities of TransUnion companies within the Kingdom of Eswatini.
Contact details
Contact us about personal information issues, including the contents of this notice via:
- Post: PO Box 2642, Manzini, Eswatini, M200
- Telephone: +268 2505 7844
- Email: DPOEswatini@transunion.com
2. How we use personal information
Managing end-to-end recruitment
TransUnion personnel involved in the recruitment process and relevant third parties may communicate with you on a strict need-to-know basis. We do this to show how we conducted the application and recruitment process and arrived at our decision.
Screening checks
TransUnion holds highly confidential data that is subject to stringent legal and regulatory responsibilities. Therefore, we undertake identity verification checks and employment screening to protect the interests of TransUnion, its parent company, clients, partners, and other stakeholders, including consumers and third parties.
Additional information
These checks are mandatory for your application and need to be complete before employment begins. To complete these checks, you may need to present specific documentation, provide additional details, and sign authorisations or acknowledgements. (Further details will be provided with any offer of employment).
We are mindful of your privacy and will only perform these checks at the appropriate application stage.
3. The kinds of personal information we use and where we get personal information
We obtain and use information from various sources summarised in the following table:
Type of Information | Description | Source |
Basic contact information. | Name, email address and job title | You provide this information when you make an enquiry or when we subsequently request it. |
Your enquiry. | Any enquiry you make | |
Proof of identity or authority and other supporting documentation. | To prove your identity. If you enquire on someone else’s behalf, we may ask for proof of authority, such as a power of attorney. Sometimes we may require additional supporting documentation. | |
Information gathered in dealing with your enquiry. | Dealing with an enquiry involves investigating the circumstances. This type of information depends on the enquiry. | Internal records and external organisations, such as references and suppliers. |
Our response and other correspondence. | Our response to and other correspondence relating to your enquiry. | We produce this ourselves. |
Website usage. | If you access or submit information through our website, we record information such as IP address, operating system and browser type. | We gather this through the website. |
4. How long we keep personal information
We will keep your personal information for as long as we handle your application and for an additional period after completion. That period depends on the following purposes:
- Showing we have processes to deal with enquiries, requests and complaints fairly and under our regulatory requirements
- Responding to you or a regulator about how we dealt with your request and to show we dealt with it appropriately
- Defending any potential legal claims or regulatory action that might arise because of the request
5. Our legal basis for handling personal information
Legitimate interests
The Data Protection Act 2022 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the following legitimate interests:
- Administering and managing the recruitment process
- Assessing and confirming an applicant’s suitability for employment
- Deciding whom to offer a job
- Keeping records of this process to explain or justify our decision
Consent
We sometimes rely on consent to process personal information, but this is relatively rare.
6. Who we share personal information with
Service providers
We may share your personal information with trusted third‑party service providers who assist us in operating our business and carrying out the purposes described above.
This includes third parties that host our information systems or provide communication services, such as email or SMS broadcasting.
These service providers are permitted to process your personal information only on our instructions and may not use it for their own purposes or disclose it to other organisations, unless required by law or with your consent.
7. How we protect personal information
We take appropriate and reasonable technical and organisational measures to safeguard personal information obtained during the job application process against loss, unauthorised access, misuse, disclosure, or alteration.
Access to personal information is limited to authorised personnel involved in recruitment and employment‑related decision‑making, and such information is processed securely and in accordance with the Eswatini Data Protection Act, 2022, and any other applicable data protection laws.
8. Where we store and send personal information
We may make use of service providers located outside of Eswatini, including in countries such as South Africa, India, the United Kingdom, and the United States, for purposes related to the storage and processing of personal information.
We will not transfer personal information to a country that does not provide an adequate level of data protection, unless appropriate safeguards are in place. Such safeguards include contractual agreements with the recipient that require the personal information to be protected to a standard that is substantially similar to that required under the Eswatini Data Protection Act, 2022.
9. Your rights concerning personal information
We outline your rights regarding the personal information we hold about you below.
Access: You can access all information that we hold about you by contacting us through DPOEswatini@transunion.com
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
10. Where to lodge a complaint
We strive to deliver the highest levels of customer service. However, if you are ever unhappy with us, please contact us so we can investigate.
- Location: Plot 281 Counter/Kiosk No. 4, Ground Floor SwaziPost Building, Nkoseluhlaza Street, Manzini, Eswatini
- Postal Address: PO Box 2642, Manzini, Eswatini, M200
- Telephone: +268 2505 7844
- Email: DPOEswatini@transunion.com
You may complain to the Eswatini Data Protection Authority:
- Physical Address: Sibekelo Building Fourth Floor North Wing Mbabane Eswatini
- Phone: +268 2406 7000
- Email: dataprotection@esccom.org.sz
- Site: https://edpa.org.sz/about.html
11. Changes to this privacy notice
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or operational needs. Where material changes are made, we will take reasonable steps to inform individuals, which may include updating this notice on our website or communicating changes through appropriate channels.
The most current version of this Privacy Notice will always be available, and the effective date at the bottom of the notice indicates when the latest version came into effect.
Effective date: May 2026
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