MLADEN ČOLIĆ, HEAD OF FINTECH,
TRANSUNION AFRICA
BLOG
African FinTechs head into 2026 with ambitious plans, tighter margins and closer scrutiny. Mobile access keeps widening and customers want simple, fast journeys. But fraud tactics are evolving and requirements around onboarding and cross‑border payments are firmer. And although capital is available, investors expect a clearer path to sustainable unit economics and stronger governance.
This blog offers a practical way to make the shift from growth at all costs to growth that lasts. The route is accessible and achievable: use better data, make sharper risk decisions, keep onboarding smooth while stopping fraud, and meet compliance with evidence you can share.
Mobile-led services have moved from novelty to habit across Sub-Saharan Africa. People are using mobile money more often in everyday life — and at checkout, digital wallets account for a larger share of online payments than just a few years ago.
That creates room to approve more customers and keep them coming back — including those with variable income.
SABRIC 2024 statistics show a sharp rise in digital-banking crime in 2024, with incidents and losses up year over year. That mirrors what many teams see in their funnels: Volume is available, but unless identity checks and device trust keep pace, losses climb and customer friction follows.
The Financial Stability Board’s 2025 cross-border update shows progress on the underlying rules and infrastructure, although end-user gains on cost, speed and transparency remain limited for now. The South African Reserve Bank adds a regional lens, calling for stronger legal and operational controls across African routes.
For FinTechs, the implication is clear: Make it easy to show how onboarding, screening and ongoing monitoring work in practice.
The National Credit Regulator’s 2025 reports showed changes in the mix of credit-active consumers, including shifts in both good standing and impairments. This calls for closer portfolio tuning; approve where risk can be controlled and act early where it cannot.
Sustainable growth in the new lending landscape means approving more good customers without raising loss rates. Inclusion improves when decisions reflect real behaviour and governance keeps pace.
This requires combining bureau trends with relevant alternative data to help set pricing and limits that best fit thin‑file and variable‑income applicants. It also means you should agree on the improvements you’re targeting and risk caps up front; keep a control group and review quarterly.
Customers appreciate quick, simple journeys for low-risk transactions, with extra checks only when risk increases. Bring identity, device and behaviour checks into one flow. Add extra steps only when the risk is higher. This keeps journeys fast for low-risk customers and reduces false declines.
Because boards, partners and regulators expect proof, you must make it easy to explain what you check and why — and how you change controls over time.
Align onboarding and screening with evolving, cross‑border expectations — and record model and policy changes with clear versioning and approvals.
This plan reflects common delivery patterns in African FinTechs and aligns with priorities highlighted by international and regional bodies. It’s product‑agnostic, so you can start where constraints bite hardest.
Weeks one to four — get a clear picture: Map approval, loss, fraud and extra security check rates across your main journeys. Identify how many thin‑file and returning customers you have and where pricing or limits could unlock safe growth. Agree on a weekly set of metrics the whole team will track — with thresholds for action.
Weeks five to eight — test and tune: Pilot a risk‑based pricing or limit strategy on one product with explicit limits. Add device or document checks only where the risk looks higher. Validate screening rules for priority cross‑border routes and make transparency steps visible to customers.
Weeks 9 to 12 — scale what works: Extend the approach to the next segment in stages with caps and checkpoints. Automate alerts for changes in how the model’s accuracy changes over time, new fraud patterns and exceptions. Log changes to models and controls with dates, rationale and approvals so audits and partner reviews run smoothly.
Product teams can lift engagement by matching how people pay today — mobile‑first journeys, checkout that supports popular wallets and pricing that adapts to income variability.
Risk teams can protect margins by separating “approve with confidence” from “review with care,” and tracking how much good business is lost to avoidable friction (abandoned applications, false declines and drop‑offs) with the same rigour used for loss.
Compliance teams can speed growth by making evidence easy to show — clear onboarding logic, consistent screening and documented change control.
When you’re ready to execute, here’s how key TransUnion® FinTech solutions can help deliver the capabilities outlined above.
Contact your TransUnion representative to discuss how these steps could work for your portfolio in 2026.
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