Last revised: 22 September 2022
Version 1.1
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
This privacy notice provides a high-level overview of how we use and share personal information across TransUnion.
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalized products and services online. However, the existence of personal data that fuels this platform economic boom poses a threat to individuals, endangering their information security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make this trust possible. We do this by curating a robust and actionable picture of each consumer so they’re reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We are a company with registered offices at Delta Corner Annex, 2nd Floor, Ring Road Westlands, Nairobi. This notice covers only the activities of TransUnion within the Republic of Kenya.
TransUnion limits the use and disclosure of personal information to the terms of the Banking Act (CAP 488) of the Laws of Kenya; Credit Reference Bureau Regulations (2020) as amended from time to time (CRB Regulations); the Data Protection Act No. 24 of 2019; or any other applicable laws.
Unless, where applicable, we have your consent or the law permits us, we will not sell, rent or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described below.
Unless permitted by the laws or with your consent, we do not use any personal information concerning religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health, sex life or biometric data.
Many of our products and services rely on personal information. For example:
You can sign up for our news during the online ordering process by ticking the opt-in box: "I want to receive news and information on products to help me manage my debt better."
If you consent, TransUnion will access, use, process and analyse your personal information, Internet activity and marketing data to provide personalised offers from TransUnion and our trusted partners.
For internal operations, we may use personal information, such as:
Names, contact details and other information from consumers who contact us to deal with their enquiries. See our Customer Service Privacy Notice for more.
Employee information (including employment and educational history, background checks and performance appraisals) to manage our relationships.
CCTV cameras in public areas of our business premises for the safety of staff and visitors, and the security of our information and assets.
Legal and regulatory purposes, such as responding to complaints or enquiries about how we have used personal information.
In addition, we may aggregate anonymised data to provide advertising performance analytics to business partners.
For more details on the kinds of data used for each purpose described, visit the TransUnion Privacy Center
For more on our use of cookies, see our Cookie Policy.
We get personal information directly from our business partners, suppliers, clients, site visitors, and products and services customers sign up for.
When visitors use any products or functions in a TransUnion Site, we collect general internet data (including internet protocol ("IP") address, metadata, location data, date and time of the visit) and behavioral data, such as searches transactions and purchases.
We also receive anonymous information from websites where we display advertisements to enhance or modify our campaigns.
We collect user information anonymously without linking data to personal information other than authenticating and protecting private data.
Simply put, we keep personal information for as long as necessary. More technically, we retain it to fulfil the purpose(s) of its provision, to comply with applicable laws, and for as long as your consent to such purpose(s) remains valid after termination of our relationship.
The Data Protection Act No. 24 of 2019 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the 'legitimate interests' condition. For more details, refer to the relevant privacy notices in the links above.
We sometimes rely on consent to process personal information, but this is relatively rare. Refer to the relevant privacy notices at www.transunionafrica.com/legal/kenya for more details.
If you sign up for one of our online services, we need to use personal information to provide the services as set out in the Terms & Conditions. We also use this basis for processing some of our staff data. Refer to the privacy notice on the relevant website for details.
We only access, use and disclose personal information without consent in exceptional circumstances where necessary to:
We apply the above in terms of the CRB Regulations, Data Protection Act No. 24 of 2019, and other relevant national legislation.
Our clients have privacy notices that provide more information about how they use the data we supply. These clients typically operate in the following sectors:
If our clients appoint an intermediary to act on their behalf, they too will receive the data. We also appoint data resale partners who distribute our data to third parties.
Our clients and we might provide information to third parties that help us achieve the purposes described in section 2. For example:
These service providers cannot use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We access and use your information from our base in Kenya. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act No. 24 of 2019 in Kenya.
We outline your rights regarding the personal information we hold about you below.
Access: You can access all information we hold about you by contacting us through info@transunion.com and DPO_KE@transunion.com.
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained lawfully, you have a right to ask us to correct it or delete it unless the law provides an alternate resolution method.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
To find out about exercising these rights, please contact us on TransUnion Contact Centre: +254 742 258478, +254 768 617074, +254 768 253748, +254 768 262495 or +254 706 565285
We strive to deliver the highest levels of customer service. However, if you’re ever unhappy, please contact us so we can investigate.
You can also contact our Data Protection Officer at DPO_KE@transunion.com
You may complain to the Information Regulator:
Last revised: 22 September 2022
Version 1.0
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
This document provides information about how we use and share personal information relating to our business contacts.
In brief
We use personal information to:
We use tracking, monitoring and profiling techniques as part of our marketing decisions to help us decide who to contact, about what, and when.
This notice covers the following topics:
Information for Good®
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible in global commerce. We do this by curating a robust and actionable picture of each consumer so they’re reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good®.
We’re a company with registered offices at TransUnion, Delta Corner Annex, 2nd Floor, Ring Road, Westlands, Nairobi. Although we’re part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of Kenya.
Contact details
Contact us about personal information issues, including the contents of this notice via:
We use personal information to maintain and develop our relationships with clients, suppliers and their representatives.
Example: Relationship management
We use personal information to market our products and services to current and potential clients and their representatives. This includes providing industry insights, commentary and research on data and software, notification of events and webinars, and updates on products and services.
Example: Marketing
Sometimes we use personal information to provide information, services, alerts and other facilities requested. For example, we might use your contact details to grant access to one of our webinars.
As a registered user of one of our products, we may use your personal information within that product — please refer to the privacy notice available within the product or our Business Product & Technical Support Privacy Notice for more details.
Monitoring and improving our websites
We use information, such as how different people navigate our websites, how long they spend on particular pages and what content they download. This helps us improve the user experience by tailoring our website to match individual interests and preferences.
We also use this information for security and system administration to generate non-personalised data (such as statistics on the uptake of services and patterns of browsing). In addition, we may share this anonymous data with business contacts, selected third parties, sponsors and advertisers.
We may also need to use your personal information for legal and regulatory purposes.
We obtain and use information from various sources summarised in the following table.
Type of information | Description | Source |
Name and contact details: | Basic personal information about you and your workplace. | Usually provided by the individual via telephone, email, our websites or in person at an event. |
Organisation-related details: | Your organisation, department and role. | |
Login credentials: | Username and password recorded when you sign up to any of our web-based services. | Provided by the user or AI-generated or by us (if we reset a password). |
Contact history: | Our engagements, such as information exchanged, meetings, events or webinars attended, emails opened, links clicked and contacts within TransUnion. | We produce these records. |
Device information: | The type of device used to access our websites, its operating system, cookies, browser and IP address. | We produce this information. |
Website usage: | Use of our websites, such as pages visited and content downloaded. |
We need your personal information to provide our products correctly. You don’t have to provide us with personal information for technical support requests, but this may impede the help we can provide.
Simply put, we keep personal information for as long as necessary. More technically, we retain it to fulfil the purpose(s) of its provision, comply with applicable laws, and for as long as your consent to such purpose(s) remains valid after termination of our relationship.
The Data Protection Act No. 24 of 2019 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.
Interest | Explanation |
Strategic customer engagement | Develop and leverage our understanding of customers and suppliers and how they use our products and services. |
Strategically targeted marketing | Promote new and existing products and services to suitable current and potential clients. |
Develop new and improve existing products and services | Help us remain competitive, differentiated and attractive to clients by providing world-class, future-fit solutions. |
Monitor and secure our systems and data | Fulfil our promise by keeping our systems and data secure. |
Sometimes we process personal information on the following grounds:
Grounds | Examples |
Consent | We’ll ask if you agree to us using your data in specified ways, such as when you tick a box showing you wish to receive marketing emails or telephone calls from us. |
Contractual | We may need to use your details to perform a contracted product or service. |
Legal | Regulators, government bodies and courts can order us to provide information and we may have to comply. |
We might provide information to third parties that help us achieve the purposes described in Section 2. For example:
These service providers cannot use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We may sometimes need to pass personal information to a regulator like the Central Bank of Kenya or the Office of the Data Protection Commissioner.
We access and use your information from our base in Kenya. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act No. 24 of 2019 in Kenya.
Access: You have the right to find out if and what personal information we hold about you. Refer all your Data Access requests to info@transunion.com or DPO_KE@transunion.com.
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained lawfully, you have a right to ask us to correct it or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
We strive to deliver the highest levels of customer service. However, if you’re ever unhappy with us, please contact us so we can investigate.
You can also contact our Data Protection Officer at DPO_KE@transunion.com
You may complain to the Information Regulator:
Last revised: 22 September 2022
Version 1.1
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
When you visit and use any Products or functions in the TransUnion Site, we may collect behavioural data and general internet data, including your internet protocol ("IP") address, metadata, location data, and date and time you visit. As part of this:
Last revised: 22 September 2022
Version 1.0
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
This privacy notice provides information about how we use and share personal information relating to consumers who contact us with an enquiry, request or complaint.
In Brief
When you contact us with a request, complaint or enquiry, we will use your personal data in order to help us to respond to you.
Sometimes this will mean sharing personal information with third parties. For example, if you dispute the accuracy of information on your credit report, we may need to contact the organisation who provided us with that information to check whether it’s correct.
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. However, the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion makes trust possible in modern commerce. We do this by curating a robust and actionable picture of each consumer so they are reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We’re a company with registered offices at Delta Corner Annex, 2nd Floor, Ring Road, Westlands, Nairobi. Although we’re part of a larger group, this notice covers only the activities of TransUnion within the Republic of Kenya.
Contact us about personal information issues, including the contents of this notice via:
We use your personal information to deal with any issue or complaint you’ve raised (which we refer to as an “enquiry”). This might include contacting you for more information or to tell you the outcome of your enquiry. Typical enquiries include:
When you contact us, we may need to verify your identity to ensure we do not provide personal information to unauthorised parties.
Example: Identity verification
If someone contacts us and asks us for a copy of your credit report, we’ll check it’s you (or someone authorised by you) asking for it. We may ask for evidence of identity, such as copies of your driver’s license or a bank statement.
It’s important to do this because the information in your credit report is valuable and could be used to impersonate you if it were to fall into the wrong hands.
We may ask you to provide us with feedback or to leave a review about the service you received. Your feedback helps us improve our services.
We use aggregated statistics about enquiries, requests and complaints to help manage our services and identify potential problems. Some enquiries lead to changes to the personal information we use in our products and services.
We use information from complaints and requests to help understand what went wrong, fix any problems, and improve how we deal with similar issues.
We may use personal information for legal and regulatory purposes. This might include responding to complaints or enquiries from you or a regulator about how we’ve handled your enquiry or used your personal information.
We obtain and use information from various sources summarised in the following table.
Type of Information | Description | Source |
Basic contact information: | Name, email address and phone number. | You provide this information when you make an enquiry or when we subsequently request it. |
Your enquiry: | Any enquiry you make. | |
Proof of identity or authority and other supporting documentation: | If you enquire on someone else’s behalf, we may ask for proof of authority, such as a power of attorney. Sometimes we may require additional supporting documentation. | |
Information gathered in dealing with your enquiry: | Dealing with an enquiry involves investigating the circumstances. This type of information depends on the enquiry. | Internal records and external organisations, such as clients and suppliers. |
Our response and other correspondence: | Our response, along with other correspondence relating to your enquiry. | We produce these ourselves. |
Website usage: | If you access or submit information through our website, we record information, such as IP address, operating system and browser type. | We gather this through the website. |
You’re free to choose whether you give us your personal information. However, if you don’t provide the information we need, this may limit our ability to help.
We keep your personal information during the enquiry and for an additional period after completion. That period depends on purposes, such as:
The Data Protection Act No. 24 of 2019 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.
Interest | Explanation |
Security | To keep your personal information secure. |
Reputation and service improvement | To manage enquiries quickly and efficiently to build our business reputation. |
We may provide information to third parties who help us use it for purposes described in Section 2.
If your enquiry is about data supplied to us by third parties, we might provide them with your personal information to help manage your enquiry. For example, if you dispute the accuracy of an entry on your credit file, we may contact the provider of that information to check its validity.
These service providers can’t use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We access and use your information from our base in Kenya. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act No. 24 of 2019 in Kenya.
To enquire about exercising these rights, please contact the TransUnion Contact Centre on: +254 768262495, +254 768617074, +254 768253748¬, +254 706565285
Access: You have a right to find out whether we hold personal information about you and what personal information we hold about you. Please contact us via info@transunion.com or DPO_KE@transunion.com for inquiries on how to access your information
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.
Objection to processing your personal information: You may object on reasonable grounds relating to processing your personal information as provided in terms of Sec.36 of the Data Protection Act No. 24 of 2019 unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing. If you do, we will stop using it for those purposes.
We try to ensure we deliver the best levels of customer service, but if you’re not happy, you should contact us so we can investigate your concerns. You may do so using these details:
You can also contact our Data Protection Officer at DPO_KE@transunion.com
You have the right to complain to the Information Regulator:
Version: 2.1
Date adopted: 17 June 2021
This document provides information about how we use and share personal information relating to our business contacts.
We use personal information to:
We use tracking, monitoring and profiling techniques as part of our marketing decisions to help us decide who to contact, about what, and when.
This notice covers the following topics:
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer so they’re safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We’re a group of companies with registered offices at TransUnion, 10th Floor, 11 Alice Lane, Sandton, Johannesburg 2196. Although we’re part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of South Africa.
TransUnion companies sometimes cooperate with other TransUnion companies when sharing and making decisions about your personal information. When this happens, all employees across the group ensure each company involved complies with data protection rules.
Contact our Consumer Services Team to enquire about any of our companies or exercise your rights regarding your personal information.
Contact us about personal information issues, including the contents of this notice via:
We use personal information to maintain and develop our relationships with clients, suppliers and their representatives.
We use personal information to market our products and services to current and potential clients and their representatives. This includes providing industry insights, commentary and research on data and software, notification of events and webinars, and updates on products and services.
Sometimes we use personal information to provide information, services, alerts and other facilities requested. For example, we might use your contact details to grant access to one of our webinars.
As a registered user of one of our products, we may use your personal information within that product — please refer to the privacy notice available within the product or our Business Product & Technical Support Privacy Notice for more details.
Monitoring and improving our websites
We use information such as how different people navigate our websites, how long they spend on particular pages and what content they download. This helps us improve the user experience by tailoring our website to match individual interests and preferences.
We also use this information for security and system administration to generate non-personalised data (such as statistics on the uptake of services and patterns of browsing). In addition, we may share this anonymous data with business contacts, selected third parties, sponsors and advertisers.
We may also need to use your personal information for legal and regulatory purposes.
We obtain and use information from various sources summarised in the following table.
Type of information | Description | Source |
Name and contact details | Basic personal information about you and your workplace | Usually provided by the individual via telephone, email, our websites or in person at an event
|
Organisation-related details | Your organisation, department and role | |
Login credentials | Username and password recorded when you sign up to any of our web-based services | Provided by the user or AI-generated or by us (if we reset a password) |
Contact history | Our engagements, such as information exchanged, meetings, events or webinars attended, emails opened, links clicked and contacts within TransUnion | We produce these records |
Device information | The type of device used to access our websites, its operating system, cookies, browser and IP address | We produce this information |
Website usage | Use of our websites, such as pages visited and content downloaded |
We need your personal information to provide our products correctly. You don’t have to provide us with personal information for technical support requests, but this may impede the help we can provide.
Simply put, we keep personal information for as long as necessary. More technically, we retain it to fulfil the purpose(s) of its provision, comply with applicable laws, and for as long as your consent to such purpose(s) remains valid after termination of our relationship.
The Protection of Personal Information Act (POPIA) allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.
Interest | Explanation |
Strategic customer engagement
| Develop and leverage our understanding of customers and suppliers and how they use our products and services
|
Strategically targeted marketing | Promote new and existing products and services to suitable current and potential clients |
Develop new and improve existing products and services | Help us remain competitive, differentiated and attractive to clients by providing world-class, future-fit solutions |
Monitor and secure our systems and data | Fulfil our promise by keeping our systems and data secure |
Sometimes we process personal information on the following grounds:
Grounds | Examples |
Consent | We’ll ask if you agree to us using your data in specified ways, such as when you tick a box showing you wish to receive marketing emails or telephone calls from us |
Contractual
| We may need to use your details to perform a contracted product or service |
Legal | Regulators, government bodies and courts can order us to provide information and we may have to comply |
As stated, we share personal information among TransUnion companies as appropriate. We’ve set out a list of current such companies below.
Group Company | Physical Address |
TransUnion Africa Holdings (Pty) Ltd | TransUnion |
TransUnion Credit Bureau (Pty) Ltd | |
TransUnion Africa (Pty) Ltd | |
TransUnion Analytic and Decision Services (Pty) Ltd | |
TransUnion Auto Information Solutions (Pty) Ltd |
We might provide information to third parties that help us achieve the purposes described in Section 2. For example:
These service providers can’t use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We may sometimes need to pass personal information to a regulator, such as the Information Commissioner’s Office or the Financial Conduct Authority.
We access and use your information from our base in South Africa. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as POPIA in South Africa.
Access: You have the right to find out if and what personal information we hold about you. Refer to the PAIA Manual on how to request access.
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained lawfully, you have a right to ask us to correct it or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
We strive to deliver the highest levels of customer service. However, if you’re ever unhappy with us, please contact us so we can investigate.
You can also contact our Information Officer or Deputy Information Officer at TUAPrivacy@transunion.com
You may complain to the Information Regulator:
Version: 2.0
Date adopted: 19 June 2021
This privacy notice provides information about how we use and share personal information relating to consumers who contact us with an enquiry, request or complaint.
When you contact us with a request, complaint or enquiry, we will use your personal data in order to help us to respond to you.
Sometimes this will mean sharing personal information with third parties. For example, if you dispute the accuracy of information on your credit report, we may need to contact the organisation who provided us with that information to check whether it is correct.
This notice covers the following topics:
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer so they’re safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We’re a group of companies with registered offices at TransUnion, 10th Floor, 11 Alice Lane, Sandton, Johannesburg 2196. Although we’re part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of South Africa.
TransUnion companies sometimes cooperate with other TransUnion companies when sharing and making decisions about your personal information. When this happens, all employees across the group ensure each company involved complies with data protection rules.
Contact our Consumer Services Team to enquire about any of our companies or exercise your rights regarding your personal information.
Contact us about personal information issues, including the contents of this notice via:
We use your personal information to deal with any issue or complaint you have raised (which we refer to as an “enquiry”). This might include contacting you for more information or tell you the outcome of your enquiry. Typical enquiries include:
When you contact us, we may need to verify your identity to ensure we don’t provide personal information to unauthorised parties.
If someone contacts us and asks us for a copy of your credit report, we’ll check that it’s you (or someone authorised by you) asking for it. We may ask for evidence of identity such as copies of your driving license or a bank statement.
It’s important to do this because the information in your credit report is valuable and could be used to impersonate you if it were to fall into the wrong hands.
We may ask you to provide us with feedback or to leave a review about the service you received. Your feedback helps us to improve our services.
We use aggregated statistics about enquiries, requests and complaints to help manage our services and identify potential problems. Some enquiries lead to changes to the personal information we use in our products and services.
We use information from complaints and requests to help understand what went wrong, fix any problems, and improve how we deal with similar issues.
We may use personal information for legal and regulatory purposes. This might include responding to complaints or enquiries from you or a regulator about how we have handled your enquiry or used your personal information.
We obtain and use information from various sources summarised in the following table.
Type of Information | Description | Source |
Basic contact information. | Name, email address and job title | You provide this information when you make an enquiry or when we subsequently request it. |
Your enquiry. | Any enquiry you make | |
Proof of identity or authority and other supporting documentation. | To prove your identity. If you enquire on someone else’s behalf, we may ask for proof of authority, such as a power of attorney. Sometimes we may require additional supporting documentation. | |
Information gathered in dealing with your enquiry. | Dealing with an enquiry involves investigating the circumstances. This type of information depends on the enquiry. | Internal records and external organisations, such as clients and suppliers. |
Our response and other correspondence. | Our response to and other correspondence relating to your enquiry. | We produce this ourselves. |
Website usage. | If you access or submit information through our website, we record information such as IP address, operating system and browser type. | We gather this through the website. |
You are free to choose whether you give us your personal information. However, if you don’t provide the information we need, this may limit our ability to help.
We keep your personal information during the enquiry and for an additional period after completion. That period depends on purposes, such as:
The Protection of Personal Information Act (POPIA) allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.
Interest | Explanation |
Security | To keep your personal information secure |
Reputation and service improvement | Manage enquiries quickly and efficiently to build our business reputation |
As stated, we share personal information among TransUnion companies as appropriate. We’ve set out a list of current such companies below.
Group Company | Physical Address |
TransUnion Africa Holdings (Pty) Ltd | TransUnion |
TransUnion Credit Bureau (Pty) Ltd | |
TransUnion Africa (Pty) Ltd | |
TransUnion Analytic and Decision Services (Pty) Ltd | |
TransUnion Auto Information Solutions (Pty) Ltd |
We may provide information to third parties who help us use it for purposes described in Section 2
If your enquiry is about data supplied to us by third parties, we might provide them with your personal information to help manage your enquiry. For example, if you dispute the accuracy of an entry on your credit file, we may contact the provider of that information to check whether its validity.
These service providers can’t use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We access and use your information from our base in South Africa. However, we will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as POPIA in South Africa.
To enquire about exercising these rights, please contact the TransUnion Contact Centre on 0861 482 482
Access: You have a right to find out if we hold personal information about you and what personal information we hold about you. Please refer to the PAIA Manual on how to request access to the information.
Correction/Destruction/Deletion: If the information that we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.
Objection to processing your personal information: You may object on reasonable grounds relating to processing your personal information as provided in terms of section 11(3)(a) of PoPIA unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing. If you do, we will stop using it for those purposes.
We try to ensure that we deliver the best levels of customer service, but if you are not happy, you should make contact so that we can investigate your concerns. Please contact us using these details.
You can also contact our Information Officer or Deputy Information Officer at TUAPrivacy@transunion.com
You have the right to complain to the Information Regulator:
Last revised: 22 September 2022
Version 1.0
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
TransUnion is a credit bureau licensed by the Central Bank of Kenya in accordance with the provisions of the Banking Act (Credit Reference Bureau Regulations, 2020; Registration Number C.82122). Its operations are regulated by the CRB Regulations and other applicable Laws, including the Data Protection Act No. 24 of 2019. TransUnion protects the integrity of all information housed by it, ensuring the information is kept secure.
TransUnion is committed to conducting its operations in an ethical manner and in compliance with all applicable Laws and guidelines. To successfully ensure this, it’s vital all entities doing business with TransUnion ascribe to the same standards. Accordingly, TransUnion has set out, in this policy, obligations that need to be adhered to when an entity processes (including but not limited to the receipt and usage of), personal data from or supplies personal data to TransUnion.
NOTE: This policy may be updated from time to time to reflect any amendments made to applicable Laws or association/industry policy directives and guidelines.
To outline obligations for protecting the integrity and confidentiality of information transmitted to and from TransUnion’s systems as required by applicable laws and guidelines relevant to the information services and risk services industry.
For purposes of this policy, capitalised terms shall have the meanings ascribed to them below:
In its dealings with TransUnion and usage of TransUnion’s service offerings, the Applicable Party shall at all times comply with the requirements for the receipt, compilation and reporting of information as prescribed by the CRB Regulations and other applicable Laws and associated bodies.
If any part of this policy is found to be invalid or unenforceable, it shall be severed from the remainder of this policy, which shall remain valid and enforceable.
Last revised: 22 September 2022
Version 1.0
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
This privacy notice provides information about how we use and share consumers' personal information for our clients' marketing purposes.
We're in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible in global commerce. We do this by curating a robust and actionable picture of each consumer so they're reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good®.
We’re a company with registered offices at Delta Corner Annex, 2nd Floor, Ring Road, Westlands, Nairobi. Although we’re part of a larger group, this notice covers only the activities of TransUnion within the Republic of Kenya.
Contact us about personal information issues, including the contents of this notice via:
You can find more detail about the personal information we might use for these purposes in Section 3 below.
If you give your consent, or law permits it, we may use your personal information for direct marketing purposes. We may access, use, process and analyse personal information provided by you — as well as your consumer credit information, Internet information and marketing data — to provide personalised offers from TransUnion and our trusted partners.
Suppose you no longer want to receive such communications. In that case, you can opt-out by responding to the newsletter and asking to be unsubscribed, or calling our customer service department and asking to be taken off the list. Alternatively, you can go to transunion.co.za, log in as a subscriber, click on your "profile" link, go to "My Settings", and de-select the Emails and Special offers opt-in box.
Our digital marketing services enable our business partners to communicate with consumers about relevant products and services. These businesses use our data and technology to devise, create, deploy and measure targeted advertising programs. We also aggregate and depersonalise data for analytical purposes to provide statistical reporting and performance measurements.
If you choose to take part in market research, we may use your information to improve our products and services. If we engage third parties to assist, they can use non-personal, aggregated data — but they use all personal information for our research purposes only.
With your consent, we may use your personal information to present additional products, services and special offers from our affiliates and marketing partners. We may also share basic information — name and email address — with third parties to fulfil your request.
Our third-party email processor may use action tags (also known as single-pixel GIF or web beacons) to collect anonymous information on your use of the TransUnion Site in connection with the email registration program.
If you do not register your ID Number, we will not collect any personal information while you visit TransUnion Site.
Some TransUnion clients provide data collected under their separate privacy notices and ask us to enhance it. Here, our client is responsible for ensuring the personal information is used fairly and lawfully. You can refer to their privacy notices for details on the data they collect, what they use it for, and how to exercise your rights.
We sometimes use personal information while improving, developing, monitoring, maintaining and testing our products, systems and security measures. Where possible, we create pseudonyms, anonymity or aggregate the data beforehand.
We will sometimes use your personal information to help deal with your enquiry, and for legal and regulatory purposes.
We only access, use and disclose personal information without consent in exceptional circumstances where necessary to:
We apply the above in terms of the Credit Reference Bureau Regulations 2020, the Data Protection Act No. 24 of 2019 and other relevant national legislation.
We get personal information directly from our business partners, suppliers, clients, site visitors, and customers signing up for any of our products or services.
There are various types and categories of personal information we gather, including:
We keep personal information for as long as we handle your request and for an additional period after completion — as determined by:
This section explains the basis on which we process your personal marketing information.
The Data Protection Act No. 24 of 2019 allows the use of personal information where necessary for legitimate purposes, provided this does not outweigh the impact it has on you. We base most of our processing activities on the legitimate interest’s condition.
Interest | Explanation |
Commercial interests: | Earning revenue through the products and services we provide to our customers and clients. |
Improving the accuracy of marketing materials: | Removing out-of-date contact details and providing up-to-date contact details where possible. |
For more details, refer to the relevant privacy notices in the links above.
Our clients have privacy notices that provide more information about how they use the data we supply. These clients typically operate in the following sectors:
If our clients appoint an intermediary to act on their behalf, they too will receive the data. We also appoint data resale partners to distribute our data to third parties.
Our clients and we may provide your information to third parties who help us achieve the purposes described in section 2. For example:
These service providers cannot use your information for their purposes or on behalf of other organisations unless you agree otherwise.
We access and use your information from our base in Kenya. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act No. 24 of 2019 in Kenya.
We outline your rights regarding the personal information we hold about you below.
Access: Refer all data access requests to us via info@transunion.com or DPO_KE@transunion.com.
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained lawfully, you have the right to ask us to correct or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
To find out about exercising these rights, please contact us on TransUnion Contact Centre: +254 742 258478, +254 768 617074, +254 768 253748, +254 768 262495, +254 706 565285
We strive to deliver the highest levels of customer service. However, if you're ever unhappy with us, please contact us so we can investigate.
You can also contact our Data Protection Officer at DPO_KE@transunion.com
You may complain to the Information Regulator:
Last revised: 22 September 2022
Version 1.1
© 2022 TransUnion LLC
All Rights Reserved
No part of this publication may be reproduced or distributed in any form or by any means, electronic or otherwise, now known or hereafter developed, including, but not limited to, the Internet, without the express written permission of TransUnion. This document is protected by U.S. and International copyright laws. This document and the subject matter contained herein is TransUnion proprietary and confidential information, and may not be shared or used for any purposes other than the purpose for which it was provided by TransUnion, without the express written permission of TransUnion. By using this document, you are agreeing that you will not attempt, directly or indirectly, to reverse engineer, decompile, or disassemble any TransUnion services or service information, any confidential or proprietary criteria developed or used by TransUnion relating to services you receive from TransUnion, or any of the TransUnion confidential and proprietary information contained herein. The entire right, title and interest in and to this document and TransUnion services, and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TransUnion, shall at all times vest exclusively in TransUnion. You acknowledge that any misuse, misappropriation or threatened misappropriation of TransUnion’s intellectual property rights, or any breach or threatened breach of the foregoing restrictions, may cause immediate and irreparable injury to TransUnion, and in such event, TransUnion shall be entitled to seek injunctive relief. Nothing stated herein will be construed to limit any other remedies available to TransUnion including, but not limited to suspension and/or termination of the services provided to you.
Requests for permission to reproduce or distribute any part of, or all of, this publication should be mailed to:
Law Department
TransUnion
Delta Corner Annex, 2nd Floor, Ring Road,
Westlands, Nairobi.
The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of TransUnion LLC or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.
Table of contents
This privacy notice provides information about how we use and share the personal information we obtain during the job application process.
We’re in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. However, the currency of personal data that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible in modern commerce. We do this by curating a robust and actionable picture of each consumer so they’re reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good®.
We’re a company with registered offices at Delta Corner Annex, 2nd Floor, Ring Road, Westlands, Nairobi. Although we’re part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of Kenya.
TransUnion companies sometimes cooperate with other TransUnion companies when sharing and making decisions about your personal information. When this happens, all employees across the group ensure each company involved complies with data protection rules.
Contact our Consumer Services Team to enquire about any of our companies or exercise your rights regarding your personal information.
Contact details
Contact us about personal information issues, including the contents of this notice via:
Managing end-to-end recruitment
TransUnion Information Group personnel involved in the recruitment process (and relevant third parties) may communicate with you on a strict need-to-know basis. In doing this, we show how we conducted the application and recruitment process and arrived at our decision.
Screening checks
TransUnion holds highly confidential data that’s subject to stringent legal and regulatory responsibilities. Therefore, we undertake identity verification checks and employment screening to protect the interests of TransUnion, its parent company, clients, partners and other stakeholders, including consumers and third parties.
Additional information
These checks are mandatory for your application and need to be complete before employment begins. To complete these checks, you may need to present specific documentation, provide additional details and sign authorisations or acknowledgements. (Further details will be provided with any offer of employment).
We’re mindful of your privacy and will only perform these checks at the appropriate application stage.
We obtain and use information from various sources summarised in the following table.
Type of Information | Description | Source |
Basic contact information: | Name, email address, phone number and job title. | You provide this information when you make an enquiry or when we subsequently request it. |
Your enquiry: | Any enquiry you make. | |
Proof of identity or authority and other supporting documentation: | If you enquire on someone else’s behalf, we may ask for proof of authority, such as a power of attorney. Sometimes we may require additional supporting documentation. | |
Information gathered in dealing with your enquiry: | Dealing with an enquiry involves investigating the circumstances. This type of information depends on the enquiry. | Internal records and external organisations, such as clients and suppliers. |
Our response and other correspondence: | Our response and other correspondence relating to your enquiry. | We produce these ourselves. |
Website usage: | If you access or submit information through our website, we record information, such as IP address, operating system and browser type. | We gather this through the website. |
You’re free to choose whether you give us your personal information. However, if you don’t provide the information we need, this may limit our ability to complete certain processes.
We’ll keep your personal information for as long as we handle your application and an additional period after completion. That period depends on the following purposes:
Legitimate interests
The Data Protection Act No. 24 of 2019 allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the following legitimate interests:
Our group of companies
As stated, we share personal information among TransUnion companies as appropriate. We’ve set out a list of current such companies below.
Group Company | Physical Address |
TransUnion Africa Holdings (Pty) Ltd | TransUnion |
Service providers
We may provide information to third parties who help us use it for purposes described in Section 2.
We may host our information database with third parties and use a third-party broadcasting service to send you emails or SMS messages.
These service providers may not use your information for their purposes or on behalf of other organisations unless you agree.
We access and use your information from our base in Kenya. We will not transfer personal information to a country lacking laws that provide an adequate level of information protection — unless we have an agreement with the recipient requiring measures that offer a similar level of protection as the Data Protection Act No. 24 of 2019 in Kenya.
We’ve outlined your rights concerning the personal information we hold about you below:
Access: You have the right to find out if and what personal information we hold about you. Refer all your data access enquiries to info@transunion.com or DPO_KE@transunion.com.
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
To enquire about exercising these rights, please contact the TransUnion Contact Centre on: +254 768262495, +254 768617074, +254 768253748¬, +254 706565285
We strive to deliver the highest levels of customer service. However, if you’re ever unhappy with us, please contact us so we can investigate.
You can also contact our Data Protection Officer at DPO_KE@transunion.com
You may complain to the Information Regulator via: