You will be asked to provide your personal information when registering with a TransUnion website or purchasing your Consumer Credit & Alerts Report, Car Value Report or Business Credit Report. In this regard, we may collect a variety of information, including your:
Personal information is data that can be used to uniquely identify or contact a single person, and includes Consumer Credit Information. TransUnion compiles your personal information contained in your credit report from applications you have made to for example: credit providers or services providers for credit or services.
The following personal information is included in your credit report:
Information of the following nature is not included in your credit report:
TransUnion collects your information from recognized data sources in terms of the NCA, including the following information sources:
TransUnion limits the collection, use and disclosure of personal information to include only what is permitted and prescribed in terms of the NCA or in instances where consumers have consented to such collection, use and disclosure, and which is necessary to our clients for credit / service application to enable them to make meaningful and accurate decisions. Furthermore, TransUnion takes all reasonable steps to ensure that all records of Consumer Information are submitted, processed and maintained in accordance with the standards required in terms of the NCA, including by placing stringent requirements in this regards on its "data suppliers" (including credit providers and other recognized data sources in terms of the NCA).
In the majority of instances, TransUnion is not capable of being provided with direct consent by consumers. Such consent is directly provided by consumers to TransUnion's data suppliers. TransUnion however takes all reasonable measures to ensure that all data suppliers are contractually bound to ensure that all legally required consents are obtained prior to accessing any Consumer Credit Information contained in our reports.
Non-personal information is data that does not permit direct association with any specific individual. We may collect this information in a number of ways. Should we elect to combine non-personal information with personal information; the combined information will be treated as personal information for as long as it remains combined.
The following are reasons why we would collect your personal and non-personal information:
Please note that we may also use (but will not disclose) your personal information to promote and market additional products, services and special offers from us and/or our affiliates that may be of interest to you. You may opt-out from receiving such communications, at any time. If you wish to opt-out, please contact us at email@example.com
We remind you that you are solely responsible for ensuring the security and secrecy of your user name and password that may be provided to you for any TransUnion account. TransUnion cannot bear any responsibility for your failure to ensure this. You therefore indemnify TransUnion for any losses that may result from your failure to ensure the security and secrecy of your user name and password.
We may only access and/or disclose your personal information without your consent in exceptional circumstances. These include circumstances where we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) comply with requests for information from police or government authorities, (c) protect and defend our rights or property (including the enforcement of our agreements); (d) protect the public interest; (d) act in urgent circumstances to protect the personal safety of our employees or members of the public; (e) where applicable, with your implied consent ; and (f) to the extent permitted or required in terms of the NCA and other relevant national legislation.
We aim to ensure that your personal information is accurately recorded. To be able to achieve this we adhere to processes that help ensure and maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information, as detailed in our website.
When gathering your personal information TransUnion works with our data suppliers to increase their awareness of the importance of providing only personal information that is accurate, complete, and up to date. TransUnion however, cannot alter the information reported by such data suppliers, unless the information is determined to be wrong, incomplete or inaccurate. If you do not agree with the accuracy of information TransUnion has on file, we have procedures in place to ensure that such information is verified, and where appropriate, amended or corrected. We however rely on you to bring any such information challenges to our attention.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or making alterations to data we maintain. If you wish to contact us, access, update, or correct your personal information please contact us at any time or write us to:
When you contact us please let us know your name, address, any email address you have provided on our website(s) and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate as soon as practicable the changes in personal information that we maintain.
We do not knowingly collect information from children under the age of 18 and our websites do not target children under 18. We encourage parents and guardians to take an active role in their children's online activities and interests.
We have and shall continue to use our best endeavours to ensure that your personal information remains secure. Furthermore, your personal information is only accessible to those TransUnion employee members/agents/contractors for business purposes and on a strictly need to know basis.
TransUnion has adopted many security measures aimed at securing your personal information. These include the use firewall technology to protect its data from would be intruders and has numerous processes in place to secure our information such as passwords and security codes, encryption of data, antivirus software and physical security measures. Managerial procedures and a security department are in place to safeguard our information.
We retain your personal information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you. Furthermore, we retains your Consumer Credit Information in our credit information database in accordance with the data retention periods prescribed by the NCA.
Some pages on our websites may contain links to third-party websites. We do not endorse and have no control over the privacy practices or content of such websites. We recommend you carefully read the privacy policies of each site you visit.
TransUnion engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about TransUnion’s customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us.
Identity theft is one of South Africa's fastest growing crimes and one that can result in significant damage to an individual's credit report. There are a number of ways that you could fall victim to this crime, including "phishing" (seemingly genuine but forged e-mails from a seemingly reputable company that ask you to provide them with personal information in a linked website) and "garbage sifters" (individuals who sort through your rubbish looking for bank statements, invoices, etc. that reveal your personal information. The best way to avoid becoming a victim is to be alert and aware of suspicious activities and modus operandi used by potential fraudsters.
Last revised 24 June 2014