2024 State of Omnichannel Fraud Report

Trends and insights for enabling trusted commerce in Zambia.

Global digital transaction growth following the pandemic pushed fraud to new heights in 2023. Identity-based fraud continues to accelerate as cybercriminals harvest more stolen identity information from organisations and individuals, driving first- and third-party fraud schemes.

Our 2024 State of Omnichannel Fraud Report provides stats, trends and insights for implementing smarter, more effective fraud prevention strategies that build trust by demonstrating safety in omnichannel customer experiences.

Take a closer look at the current and future landscape of fraud in the Zambian market through our findings, including:

  • Insight into financial services fraud: Rate of suspected Digital Fraud attempts among financial services in Zambia increased 167% year over year to 12.3% in 2023
  • Across industries: In 2023, 1.5% of all transactions in Zambia were flagged as being suspected Digital Fraud — a 40% YoY increase
  • Account creation: Highest percentage (9.2%) of suspected Digital Fraud in the online customer journey — varied by industry

Equip your organisation with the knowledge needed to better navigate the evolving fraud.

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