What is a credit report?

A credit report is a description of your credit history and payment behaviour that is maintained by credit bureaus, including TransUnion.

It contains information such as your name, address, employer and national identification number—the details you give to lenders when completing a credit application form.

How do I get my credit report?

Contact us on 0211 220 530/36 to obtain a credit report request form and follow the instructions.

Alternatively, visit us at:
5th Floor, Sun Share Tower,
Plot No. 15584 / 1,
Katima Mulilo Road,
Olympia, Lusaka
Zambia

Note: Our customer services team will issue your credit report once they receive the completed request form and a copy of your NRC.

Have a query or want to dispute something on your credit report?

Contact us on 0211 220 530/36 to obtain a credit report dispute form and follow the instructions.

Alternatively, visit us at:
5th Floor, Mukuba Pension House
Dedan Kimathi Road
Lusaka

Note: On receipt of a completed dispute form and a copy of the requestor’s NRC, our customer services team will review and get back to you within three business days.